Billing terms and conditions
Definitions
When you make a purchase from SpotOn Stage Lighting, you are referred to as the "buyer." Any products or services you purchase are collectively referred to as "goods" and "services."
Payment
- Payment must be made at the time of purchase. Orders will not be processed or shipped if payment is declined or not received.
- If payment is not completed, SpotOn Stage Lighting reserves the right to reclaim the goods.
How to Place an Order
- Browse our store and click "Checkout" to complete your purchase.
- Existing customers can sign in, while new customers can either create an account or proceed as a guest.
- On the final checkout page, you will see your total purchase amount and be prompted to enter billing and payment details.
Accepted Payment Methods
We accept payments via:
- Credit/Debit Cards: Visa, Mastercard, Discover, American Express, and others.
- Digital Wallets: Apple Pay, Google Pay, Shop Pay, PayPal, and Venmo.
During checkout, some payment information may be securely transmitted to our payment processing partner for verification and processing. Completion of transactions via third-party platforms may require temporarily leaving our website.
Secure Transactions
SpotOn Stage Lighting ensures all payment processes are secure using 128-bit SSL encryption. Look for a lock icon in your browser's URL bar as confirmation.
- Customer credit card details are not stored in our database after payment processing.
Shipping Policies
- Buyers agree to pay applicable shipping fees outlined at checkout.
- SpotOn Stage Lighting is responsible for covering losses or damages incurred during shipping. Reasonable precautions are taken to protect goods against theft, fire, or other hazards.
- For detailed shipping policies, please review our Shipping Policy.
Refunds and Exchanges
If you are unsatisfied with your purchase, you may request a refund or exchange within 30 days of delivery.
- Email customerservice@spotonstagelighting.com to initiate the return process.
- Customers are responsible for return shipping costs.
- Refunds will be issued to the original payment method used.
For more details, refer to our Refund Policy.
Order Cancellations
- Cancellations are accepted only before the order is shipped.
- If a cancellation is requested after the order has shipped, it will be treated as a return and subject to a 20% restocking fee and return shipping costs.
Complaints
Have a concern about your order or experience? Our support team is here to help.
- Contact us at customerservice@spotonstagelighting.com or 904.800.8624.
- We will evaluate your complaint and provide a resolution as quickly as possible.
Legal Disclaimers
- SpotOn Stage Lighting is not responsible for health or safety concerns related to product use after delivery.
- Damage caused by improper use or mishandling by the buyer is not covered.
- All purchases and disputes are governed by the laws of the state in which SpotOn Stage Lighting is based.
Billing Policy
By completing a purchase on our website, you agree to these terms and conditions.
Customer Support
🕘 Monday to Friday, 9 a.m.–5 p.m. (EST)
📧 customerservice@spotonstagelighting.com
📞 (904) 800-8624