Refund policy

We take pride in offering high-quality products and value your satisfaction with every purchase from our store.

🛍️ Return Eligibility

If you're not fully satisfied with your purchase, you may return it within 30 days of delivery.
To qualify for a refund:

  • Items must be new, unused, and in original condition
  • A 20% restocking fee applies to non-defective returns

To initiate a return, contact us at:
📧 customerservice@spotonstagelighting.com
📞 904.800.8624


🔄 Order Cancellations

  • Orders may be canceled prior to shipment only
  • If the order has shipped, cancellation will be processed as a return

 

📦 Return Instructions

  • Retain all original packaging and labelsReturn Authorization (RA) document with instructions and a reference number
  • Always ship the product in a separate outer box to protect the retail packaging

 

🚚 Return Shipping Costs

  • Customer-Initiated Returns: Return shipping is the responsibility of the customer. We do not provide return labels at this time.
  • Original shipping fees are non-refundable
  • Refunds will cover the product price minus the restocking fee and any applicable deductions

 

❗ Damaged, Incorrect, or Missing Items

If your order arrives damaged, contains incorrect items, or is missing anything, notify us within 30 days so we can promptly resolve the issue.

 

🚫 Non-Returnable Items & Special Cases

The following are final sale and not eligible for refund:

  • Clearance items
  • Custom-made products (e.g., plug installations, custom gobos, color-specified lighting)
  • Items that have been used, are missing original packaging, or are not in resalable condition

 

🔁 Exchanges

To exchange an item, please:

  1. Initiate a return for the original item
  2. Place a new order for the replacement

This ensures faster fulfillment and accurate inventory tracking.

 

🧾 Submitting a Return Request

Email customerservice@spotonstagelighting.com with the following details:

  • Order number
  • Recipient name and contact info
  • Quantity and description of items
  • Reason for return or exchange
  • Photos or videos clearly showing the item and issue

 

💸 Refund Process

Once your return is inspected, we will notify you of the refund decision.
If approved:

  • Refunds will be issued within 15 business days
  • Please allow time for your financial institution to process the refund

If you haven't received your refund after 15 business days, contact us.

 

📞 Contact Us

Customer Support
🕘 Monday to Friday, 9 a.m.–5 p.m. (EST)
📧 customerservice@spotonstagelighting.com
📞 (904) 800-8624

https://spotonstagelighting.com/pages/contact